Contact & Support

We are here to help. Choose the way that suits you — members get the fastest answers in the live support chat, and everyone can write to us with the form below.

Support chatRecommended Sign in to chat with our team, send screenshots or PDF files and follow every reply in one place. Sign in to chat → Contact form No account needed. Send a message and we reply by email. Write to us → Help center Instant answers about earning, wallets, withdrawals and your account. Read the FAQ → Email [email protected] Send an email →

HoursMonday–Friday, 09:00–17:00 (site timezone)

Response timeFirst reply within 48 business hours; fraud appeals and security reports within 72h.

Before you write

A few things make your answer faster:

Include your username and, for payments, the withdrawal reference (WD-…) or transaction ID (TXN-…).
Notifications — reward and withdrawal decisions always explain themselves there.
Security settings — locked out? Reset your password or sign out of all devices yourself.
Anti-Fraud Policy — how reviews and appeals work.

🔒 Never send us

Support will never ask for your password, verification links, wallet seed phrases, private keys or 2FA codes. If someone asks for them in our name, report it using the subject “Report fraud or abuse”.

Privacy & legal requests

Access, correction or deletion of your data: choose “Security / privacy request”. We answer within 30 days, as described in the Privacy Policy.

Write to us

No account needed. Use the email you can be reached at — replies go there.

Guests receive replies by email. Create a free account to chat with support and follow every reply in one place.